Canadian insurance company new home warranty report

Through your warranty coverage with The Alberta New Home Warranty Program, when you move into your new home, you will be invited to share your feedback and participate in a new homebuyer survey program called the New Home & Builder Review.

Program provided, administered by the Professional Home Builders Institute (PHBI) and CustomerInsight™, the New Home & Builder Review includes two brief surveys that focus on your experiences with your builder. By sharing your opinions and input, you will:

  • enable your builder and the homebuilding industry to improve the products and services provided to you and future homebuyers
  • provide crucial data to help assess and address construction issues and risks
  • help recognize top-performing homebuilding companies and their staff
  • influence builder education and training

To support our Builder Members and uphold the integrity of the industry in which they operate, the Program shows a commitment to industry-specific education that’s second-to-none.

In 1987, The Alberta New Home Warranty Program together with a group of concerned Calgary homebuilders founded the Alberta Home Builders Graduate Institute (now the Professional Home Builders Institute, or PHBI). Over the ensuing years, PHBI has become the premium provider of quality education for the residential construction industry. Its curriculum includes eight certification programs and 27 core courses focused on improving homebuilder competencies in construction, business, and sales & marketing.

Designed by industry experts and delivered by industry professionals, all PHBI courses and programs are grounded in practical application that translate directly into meaningful, measurable improvements to performance and professionalism on the job. Visit phbifor further information on the New Home & Builder Review and PHBI’s training programs.

To administer its customer satisfaction survey program and associated awards, PHBI has partnered with CustomerInsight™ – a leading Canadian-based team of research professionals and consulting programs that focus solely on the home building industry. Visit customerinsightto find out about their leading customer experience analytics & performance services.

High customer satisfaction ratings demonstrate a home building company’s strong commitment to its new homebuyers. Based on the homebuyer feedback received through the New Home & Builder review program, PHBI and CustomerInsight™ award the builders with the highest customer satisfaction scores in each region and overall in the province with The New Homebuyers Choice Award™.

For details on the awards program and to view the winners and finalists, visit phbi.ca

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